Shipping & Delivery - COVID 19 UPDATE
United States 10-12 business days while international delivers including Canada will take 12-15 days
Please kindly understand that as a small company, we have been seriously impacted by the Pandemic as and we have cut down our staffing. As you know, we produce handmade products there is a time needed for raw material transportation to and from our warehouse. Ultimately the safety of our staffs are important to us. In response to the Pandemic, we have asked some of our staffs to work in different days to maintain a safe working distance.
Thanks for your loyalty to SOUL SHARP
We ship to most countries worldwide, for all domestic and international packages.While we strive to deliver goods in the time frame we specify, we cannot guarantee timely delivery at this time. As we rely on third party shipping companies to facilitate our customer deliveries for us, we cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
Normally, all orders will take approximately 12-15 business days to process. Delivery within the United States takes approximately 9-12 business days, while international delivery takes approximately 7-25 business days to carry out (except Brazil, Russia, Mexico which takes 15-35 working days) Kindly note that the delivery time will vary during holidays or limited edition launches.
We are not liable for deliveries that are affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back end charges incurred.
IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete or incorrect destination information. Please enter the correct shipping details when checking out. If you realise you have made an error in your shipping details, kindly e-mail us at firstname.lastname@example.org as soon as possible.
In the events where the product received comes with manufacturing defects, buyers are entitled to request for a product replacement within 7 days of receiving the item. To request for a replacement, buyers are required to provide photographic evidence of the product’s manufacturing defects to email@example.com. If the case is deemed valid, We will cover related cost to deliver a replacement.
After 7 days of receiving the item, buyers can no longer request for item replacement for any reason.
We do not offer replacement nor return on any free products, for any reason.
Changes on Orders
Buyers are allowed to make changes to orders placed, within 24 hours of making their purchases and before the orders are fulfilled. Additional charges will be incurred by the buyers for any changes made to the orders after 24 hours of making their purchases.
Buyers are not allowed to cancel their purchases after the orders are shipped.
Buyers are allowed to make a refund inquiry. Prior the order arriving you can request for a refund, but the customer must be willing to return the item before a refund is processed. We shall proceed the refund within 2 weeks. It can takes 30 days to receive your money back depends on the card supplier bank.
We only accept refund inquiry within 7 days of placing order with 70% of the total invoice. This is due to the operation cost.